Friday, May 7, 2010

Color Renovation Challenges...

I’m sorry for the delay in posting, but it’s been a busy week since I returned from vacation.  I wanted to share some information received from Stampin’ Up! regarding the upcoming Color Renovation announcement.

Since the announcement, Stampin’ Up! has experienced a spike--much greater than anticipated--in demand for some of our retiring colors, causing a significant number of backorders in both card stock & re-inkers.

SU tried to anticipate the demand for retiring colors, based on forecasts and historical sales information for previous color transitions, as well as current buying behaviors. However, even with the most careful planning, the response to a transition of this nature can surprise everyone.

For re-inkers in retiring colors, as we run out, they will be placed on backorder status and those orders will be filled as quickly as we can receive the product. SU will continue to do this to the best of their ability through May, and then in June, the re-inkers will only be available while supplies last, as with any retiring product.

Card stock presents a bit larger problem, as the process of ordering and producing new paper from the paper mills is very involved, and SU can't order significant quantities at this point in time without putting the production of the new colors in jeopardy (and we know you want those!). To help provide you with the card stock in the retiring colors for as long as possible, SU will be substituting textured paper for some of the smooth colors--including card stock in 8-1/2" x 11" as well as 12" x 12"--where the smooth is no longer available.  SU will be filling as many of those orders as possible with textured card stock. Because the demand for each color varies, we are unable to provide a list of what colors of card stock will be substituted with textured, or at what point that will happen. However, if you receive a package of card stock that is textured instead of smooth, there will be a sticker on the package indicating that change. There will be no change in item code or price for these substitutions. 

We realize that this is an extraordinary situation, and that this solution may not be ideal for everyone. However, we hope this will help you get the retiring colors you want for as long as possible.  Please keep in mind that an instance may arise where we are unable to fill orders on a specific product, and it may become unavailable before the end of May, but those cases should be minimal, and we will communicate those situations as they arise.   The main goal is to serve you the best that we can, and we appreciate your patience as we work through this situation.

Of course, if you have specific questions, please contact me and I will do my best to assist you.

Spreading stamp at a time! Debbie

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